Delivery Policy

1. Where we deliver

We currently deliver to United Kingdom addresses only. We do not ship internationally at this time.

2. Dispatch

We begin processing your order within 24 hours of payment, Monday to Friday. Orders placed over the weekend are processed at the start of the following week. We will email you when your parcel is on its way, with tracking.

3. Delivery timescales

Tracked UK delivery takes 7–14 days from the day you place your order. Most orders arrive towards the earlier end of that window, but we quote the full range so you are never waiting on a promise we did not make.

Orders containing more than one item may arrive in separate packages on different days.

These timescales are estimates and not guaranteed. Delays may occur due to high demand, carrier issues or circumstances beyond our control. We will contact you if there is a significant delay.

4. Shipping costs

• Orders of £40 or more: Free tracked UK delivery
• Orders under £40: £2.99 tracked UK delivery

5. Delivery address

Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you need to change your delivery address after placing an order, contact us as soon as possible at hello@veyloskin.com. Changes may not be possible once an order has been dispatched.

6. Failed delivery

If delivery is attempted and you are not available, the carrier will leave instructions for redelivery or collection. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery. Additional shipping costs may apply.

7. Damaged or missing items

Please inspect your order on arrival. If anything is damaged, missing or incorrect, contact us within 48 hours at hello@veyloskin.com with photographs of the item and packaging. We will arrange a replacement or refund as set out in our Returns Policy.

8. Contact

For any delivery enquiries, email hello@veyloskin.com.